Appointments

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Urgent Appointment

Urgent appointments are protected for urgent cases, where people are unwell and need to see a doctor on the same day.

  • phone us on 01829 751252, Monday to Friday from 8am

Upon requesting an urgent appointment, our receptionists will ask for some extra information about the nature of the problem. They will then organise for a GP to phone you back, to discuss the problem further, and book an appointment as appropriate.

 

Routine Appointment

To request a routine appointment:

  • use our online system, Patient Access via the link at the top of this page
  • phone us on 01829 751252, Monday to Friday from 8am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Nurses Appointments

Our nurses offer various different services, including immunisations, health checks for people with long term conditions such as diabetes, help with wound care / stitch removal, and cervical smears. The type of appointments depend on what you need. Our reception staff will help you book the correct type of appointment for what you need.

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Extended Hours Service

Need a weekend or evening appointment? Please contact reception at Kelsall for the appointments below.

The GP Extended Hours service is designed to provide patients with appointments outside core general practice hours for routine care and is available:

Kelsall Medical Centre: GP and a Nurse or Healthcare Assistant are available.

Tuesday 6.30pm to 8pm

Bunbury Medical Centre: GP and an Advanced Nurse Practitioner are available.

  • Friday      6.30pm to 8.30pm
  • Saturday  9am to 5pm
  • Saturday  9am to 12pm Phlebotomist appointments available

Blood Tests

It is possible to book in for blood tests here at the surgery. We offer morning appointments with our Healthcare Assistants Monday to Friday mornings.

Another option is to attend the phlebotomy clinic in Outpatients 3 at the Countess of Chester Hospital – you can either simply turn up between 7.30am – 5.50pm, with a blood form from the doctors surgery, or you can book ahead by clicking here.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system via the link at the top of this page
  • phone us on 01829 751252, Monday to Friday from 8am
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need a chaperone
  • if you need an interpreter
  • if you have any other access or communication needs